1. Introduction and Scope
MeetWorth, Inc. ("MeetWorth," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meeting effectiveness analytics platform and related services (collectively, the "Services").
This policy applies to all users of our Services, including visitors to our website, registered users, and enterprise customers. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.
We are committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations worldwide.
2. Information We Collect
We collect various types of information to provide and improve our Services. The information we collect falls into the following categories:
Personal Information You Provide
- Account Information: Name, email address, phone number, job title, company name, and billing information when you create an account or subscribe to our Services
- Profile Data: Professional information, role details, department, and organizational hierarchy data you choose to provide
- Communication Data: Information you provide when contacting us, including support requests, feedback, and survey responses
- Payment Information: Credit card details, billing addresses, and transaction history (processed securely through third-party payment processors)
Meeting and Usage Data
- Meeting Metadata: Meeting titles, descriptions, duration, participant lists, scheduling information, and calendar integration data
- Attendance Information: Join/leave times, participation levels, and engagement metrics from integrated conferencing platforms
- Satisfaction Surveys: NPS scores, feedback responses, and meeting effectiveness ratings you provide
- Cost Analysis Data: Hourly rates, participant costs, and ROI calculations based on information you or your organization provides
- Platform Usage: Feature usage patterns, dashboard interactions, report generation, and system performance metrics
Technical Information
- Device and Browser Data: IP addresses, browser types, operating systems, device identifiers, and screen resolutions
- Log Information: Access times, pages viewed, actions taken, error logs, and system performance data
- Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies
Third-Party Integration Data
- Calendar Systems: Meeting schedules, attendee lists, and calendar metadata from Google Calendar, Outlook, and other integrated platforms
- Video Conferencing: Meeting participation data from Zoom, Microsoft Teams, WebEx, and other conferencing tools
- HRIS Systems: Employee information, organizational structure, and compensation data (for enterprise customers only)
3. How We Use Your Information
We use the collected information for legitimate business purposes, including:
Service Provision and Improvement
- Providing meeting effectiveness analytics, ROI calculations, and performance insights
- Generating reports, dashboards, and recommendations based on your meeting data
- Facilitating integrations with calendar and conferencing platforms
- Improving our algorithms, features, and overall service quality
- Developing new features and capabilities based on usage patterns and feedback
Communication and Support
- Responding to your inquiries, support requests, and technical issues
- Sending service updates, security alerts, and important notifications
- Providing onboarding assistance and training materials
- Conducting customer satisfaction surveys and collecting feedback
Business Operations
- Processing payments and managing billing relationships
- Maintaining accurate customer records and account information
- Conducting internal analytics to improve business operations
- Ensuring compliance with legal obligations and regulatory requirements
Security and Fraud Prevention
- Protecting against unauthorized access, fraud, and security threats
- Monitoring system performance and identifying potential vulnerabilities
- Investigating and responding to security incidents
- Maintaining audit logs for compliance and security purposes
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
With Your Consent
- When you explicitly authorize us to share information with third parties
- For integrations you specifically request and configure
- When participating in joint marketing or partnership activities you approve
Service Providers and Partners
- Trusted third-party vendors who assist in service delivery, such as cloud hosting providers, payment processors, and customer support platforms
- Integration partners (Google, Microsoft, Zoom, etc.) as necessary to provide requested functionality
- Professional service providers, including legal counsel, auditors, and consultants, under appropriate confidentiality agreements
Legal and Regulatory Requirements
- When required by law, court order, or government request
- To comply with legal processes, including subpoenas and warrants
- In response to requests from law enforcement or regulatory authorities
- To protect our rights, property, or safety, or that of our users or the public
Business Transfers
- In connection with mergers, acquisitions, or asset sales, subject to appropriate data protection safeguards
- During due diligence processes, under strict confidentiality agreements
- To successors or assigns in business transactions, with continued privacy protection
Aggregated and De-identified Data
- We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you
- Such data may be used for research, industry benchmarking, and product improvement purposes
- We ensure that shared data cannot be re-identified or linked back to individual users
5. Data Security and Protection
We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Multi-factor authentication, role-based access controls, and principle of least privilege
- Network Security: Firewalls, intrusion detection systems, and network segmentation
- Secure Infrastructure: SOC 2 Type II compliant cloud infrastructure with regular security assessments
Operational Safeguards
- Employee Training: Regular security awareness training and data protection education for all staff
- Background Checks: Comprehensive background verification for employees with access to customer data
- Incident Response: Established procedures for detecting, responding to, and recovering from security incidents
- Vendor Management: Due diligence and ongoing monitoring of third-party service providers
Compliance and Auditing
- Regular Audits: Internal and external security audits, vulnerability assessments, and penetration testing
- Compliance Certifications: SOC 2 Type II, ISO 27001, and other relevant security certifications
- Data Protection Impact Assessments: Regular evaluation of privacy risks and mitigation strategies
- Continuous Monitoring: Real-time security monitoring and automated threat detection
6. Data Retention and Deletion
We retain your information only as long as necessary to provide our Services and fulfill legal obligations:
Retention Periods
- Account Information: Retained for the duration of your subscription plus 90 days for account closure processing
- Meeting Data: Retained for the duration of your subscription plus 12 months for historical analysis and compliance
- Usage Analytics: Aggregated usage data may be retained indefinitely in anonymized form
- Communication Records: Support tickets and communications retained for 3 years for quality assurance
- Financial Records: Billing and payment information retained for 7 years as required by law
- Legal Compliance: Some data may be retained longer as required by applicable laws and regulations
Data Deletion
- Upon account termination, we will delete or anonymize your personal data within 90 days, except where longer retention is required by law
- You may request deletion of specific data categories, subject to legal and contractual obligations
- We use secure deletion methods to ensure data cannot be recovered after deletion
- Backup systems are purged according to established schedules to ensure complete data removal
7. Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access and Portability Rights
- Right to Access: Request access to your personal information and details about how we process it
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Account Dashboard: Access and review your information through your account settings
Correction and Update Rights
- Right to Rectification: Request correction of inaccurate or incomplete personal information
- Profile Updates: Update your account information and preferences at any time
- Data Accuracy: We will promptly correct verified inaccuracies in your personal data
Deletion and Restriction Rights
- Right to Erasure: Request deletion of your personal information, subject to legal limitations
- Right to Restrict Processing: Request limitation of how we process your information
- Account Deletion: Delete your account and associated data through your account settings
Objection and Consent Rights
- Right to Object: Object to certain types of data processing, including direct marketing
- Consent Withdrawal: Withdraw consent for processing based on consent (where applicable)
- Marketing Opt-out: Unsubscribe from marketing communications at any time
Exercising Your Rights
To exercise these rights, contact us at [email protected] or use the contact information provided below. We will respond to your request within 30 days (or as required by applicable law) and may require verification of your identity to protect your privacy.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our primary servers are located. We ensure appropriate safeguards are in place for international transfers:
Transfer Mechanisms
- Standard Contractual Clauses: We use European Commission-approved standard contractual clauses for transfers from the EU/EEA
- Adequacy Decisions: We rely on adequacy decisions by relevant data protection authorities where available
- Certification Schemes: We participate in recognized certification schemes and codes of conduct
- Binding Corporate Rules: Internal policies ensuring consistent data protection standards across our organization
Data Localization
- For enterprise customers with specific data residency requirements, we offer regional data hosting options
- We maintain data processing records to demonstrate compliance with local data protection laws
- Cross-border transfers are minimized and occur only when necessary for service provision
9. Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.
10. Third-Party Services and Links
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by MeetWorth. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.
Integration Partners
- Our integrations with calendar and conferencing platforms are governed by their respective privacy policies
- We recommend reviewing the privacy policies of all third-party services you connect to our platform
- You can manage and revoke third-party integrations through your account settings
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:
- Email Notification: We will send email notifications to registered users for significant changes
- In-App Notices: Prominent notices within our platform highlighting important updates
- Website Updates: Updated policies posted on our website with clear indication of changes
- Advance Notice: Material changes will be communicated at least 30 days before taking effect
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may terminate your account and discontinue use of our Services.
12. Contact Information and Data Protection Officer
If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.
